return policy
SHIPPING & RETURNS
SHIPPING
NATIONAL AND INTERNATIONAL
The charges for the shipment of material are established according to the geographical area
to which the product is to be sent; so they may vary depending
of the location, volume and weight.
At the same time, these charges may vary according to the rates of the cost of
transport (chosen by the client) applicable at all times, according to the
logistics operator, and they will always be indicated separately before the
formalization of the order, so that customers can know them
previously before confirming your purchase.
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Orders will be sent to the address provided by the customer through
transport agency chosen within 24/48 hours (excluding weekends
weekdays and holidays). The user will be provided with the necessary data for the
follow-up of the order as long as the transport agency provides said
data.
In the event that the payment is made by bank transfer, Juan
Ricardo Lema will hold the order until the payment confirmation appears
reflected. If this confirmation does not occur within 5 business days
Following the order confirmation, the order will be considered canceled.
We generally send the products through SEUR or POST in a
period between 24-48h for shipments in Spain. And we send to the Canary Islands and the rest
from Europe through CORREOS.
OTHER COUNTRIES AND AREAS: Through the online store, the
option, but do not hesitate to contact us and we will study the best way to
send you the product / s you want.
RETURNS & EXCHANGES
The buyer will have in any case a period of fifteen (15) days
natural after receipt of the Product to exercise your right to
withdrawal without having to justify reasons or have any sanction. The
buyer must state their intention to withdraw within the indicated period
and you must proceed to return the product according to the instructions
listed above. To do this, the User must send an email
email to the address info@paulasub.es including your name and address
as well as the number of your order, or you can contact by phone
in order to speed up the process of refunding the amounts
corresponding.
- In our facilities (C / Buenos Aires 110) you can do
changes and returns of electronic orders at no cost. Send
an email or call 654854688 to specify the date and time.
- On-line return: so that we can collect at your address from
the products. You must send an email to info@paulasub.es, specifying
the order number (which you will find in the confirmation email of the
order), an address for the collection and details of the items that
you want to return.
After verifying the data, we will send to a transport agency so that
carry out the withdrawal.
Once the products on which the withdrawal falls are received and
verified its correct status, the amount will be reimbursed
corresponding to them within a maximum period of 14 days.
In returns for changes in size, model or similar, the expenses of
return transport will be borne by the customer, we will change the
product for another in which they are interested or we will deliver purchase vouchers
without expiration.
In returns for manufacturing defects, we will bear the costs of
transport of the return, and we will replace the product with another equal or
We will refund the full amount of the purchase.
The return will be made through the same form of payment that you made in the
purchase.
PICKED UP AT THE STORE
Orders placed in our Online Store can be collected in our
physical location the next business day after it has been done. This modality does not
involves no additional cost to the customer.
Terms and Conditions
The user declares to be of legal age and have the legal capacity
necessary to contract the services offered in www.paulasubshop.es, as well
itself reveals the veracity of all the data provided and knows
and accept the conditions listed below:
PRODUCTS:
The photographs of products contained in the online store
provide accurate information about the products and their
characteristics, but the appearance of the final product, has no
because it looks exactly like the images.
Offers on products will be valid until they are exhausted
Stock available which will be verified by the seller to
acceptance of payment.
The company reserves the right to withdraw any product
of the website, as well as to modify and eliminate any
content of it.
ORDERS:
All orders must be accepted by the company, in
in case it is rejected or there is no stock available
At the time, the amount paid by the
buyer.
Only those orders accepted and paid for by
The buyer.
PRICE AND PAYMENT:
All payments made by card through the store
online, travel encrypted and are encrypted in order to avoid
fraud, in addition, no bank data is stored by the
website, but are treated directly by the entity
bank and are transmitted through a secure environment (SSL).
Card payments are subject to verification by
of the bank, therefore, if said authority does not
payment is authorized, we will not be responsible for any
delay or non-delivery and we will not be able to proceed with the
formalization of the service.
We reserve the right to refuse to deliver
an order, if it has not been duly paid through
any of the options available in the online store.
The price of the product will be the one stipulated on our page
However, if errors occur in the indication of the
yourself, we will inform you as soon as possible and you will have the option of
cancel the order or go ahead with the corrected price. In
In case of cancellation, the full amount will be paid if there is
been paid.
In the event of price changes, they will not affect
orders already placed and paid.
The prices included in the website include VAT, and the
Shipping costs are indicated separately in the confirmation phase
order, and these depend on the geographical location of the
customer, as well as the dimensions and weight of the products.
In case of shipments to other countries, we will not
Responsible for taxes and duties of the country's customs
correspondent.
DELIVERY:
The buyer must indicate the place where he wants to receive the
order, for this you need to log in to our store
online and complete the required data.
The company will not be responsible for delivery to an address
erroneous if it comes from data incorrectly entered by the
user.
The costs derived from the shipment of the product are indicated before
of the payment confirmation, and depend on the factors
detailed above.
If for any reason you cannot deliver the order, you will
We will notify you as soon as possible and we will give you the option to continue
forward with the order and a new delivery date or
cancel it and recovering it integrates the amount already paid.
If after the attempts it is impossible to deliver the
satisfactory way, we will try to leave the order in a place
safe and you will be informed of the necessary data so that you can
remove it satisfactorily.
We are not responsible for delivery delays
caused by strikes in transport services or causes of
overwhelming force.
CHANGES
If for any reason you are not satisfied with your order, the
buyer will have 15 days from receipt of the same
to let us know, and make the change.